After completing a deposit via bank transfer, if the deposit is not reflected after one business day, the following causes are possible:
① You closed the screen without clicking the “Pay” button on the payment page.
If you close the screen without clicking the (A) ‘Pay’ button, the payment information will not be sent to the payment processor. As a result, even if you complete the deposit, the deposit amount may not be reflected in your FIXIO wallet or trading account due to the unknown depositor.
There are two solutions to this problem:
‘Solution 1’
Please contact customer support immediately and provide the following deposit information:
- Registered email address
- Deposit request number
- Deposit amount
- Deposit date
- If you have a deposit receipt, please provide it as an image.
‘Solution 2’
Please restart the deposit request from the beginning. Make sure to click the ‘Pay’ button before closing the screen.
There may be a discrepancy in the total deposit amount, but rest assured that the deposited amount will be reflected.
② The ‘Name of the bank account holder’ and ‘Name of the trading account holder registered with FIXIO’ do not match.
In this case, it will be necessary to process a refund for the deposited funds. When making a deposit, please ensure you use the ‘Name of the account holder registered with FIXIO’.
