FIXIO Support

Frequently Asked Questions

Welcome to FIXIO Support

Here we have compiled frequently asked questions and their answers from our customers. They are organized by category, so please click to view.

Where can I find the reports? - cTrader

How many live trading accounts can be opened at maximum?

Is it possible to use the FIX API with FIXIO’s cTrader?

Is there a way to check the fees before taking a position?

What should I do if I have a balance in my account but have not reached the minimum funding amount?

How are copy trading fees charged, and how are they paid to the provider?

Can I check the number of traders providing private trading strategies?

Frequently Asked Questions

How many live trading accounts can be opened at maximum?

Is it possible to use the FIX API with FIXIO’s cTrader?

Is there a way to check the fees before taking a position?

What should I do if I have a balance in my account but have not reached the minimum funding amount?

How are copy trading fees charged, and how are they paid to the provider?

Can I check the number of traders providing private trading strategies?

Search

About Trading Accounts

How many live trading accounts can be opened at maximum?

How to Check Your Trading Account Information

What Leverage Does FIXIO Offer?

How to Download and Access the User Guide for the cTrader Platform

How to Download Your Trading History

I Forgot My cTrader Password.

About Trading and Execution

Can I check the number of traders providing private trading strategies?

Is there a holding period limit for positions?

What are the Differences Between Market Orders, Limit Orders, and Stop Orders? A Guide to FX Order Types

Explanation of cTrader Order Types

Are there any withdrawal refusals at FIXIO?

How are customer funds managed?

About Deposits and Withdrawals

What should I do if I have a balance in my account but have not reached the minimum funding amount?

When can I withdraw funds?

How can I deposit funds into my trading account?

How to Deposit Funds to a Website / Merchant Using STICPAY

How to Deposit Funds to Your STICPAY Account

How to Withdraw Funds From Your STICPAY Account

Company Overview

Please tell me the name of FIXIO’s operating company and representative.

Which Regulatory Authorities Oversee Financial Licenses?

Where Is Your Office Located?

What Are the Benefits of Trading with FIXIO?

What Is the Year of Establishment for FIXIO?

Terms and Conditions of the New Account Opening Bonus (Usage and Precautions)

How to Apply for a Deposit Bonus

How to Use a Deposit Bonus

Is It Possible to Combine the New Account Opening Bonus with the Deposit Bonus?

Where Will the Deposit Bonus Be Reflected?

Why is my withdrawal being denied even though I have met the bonus withdrawal requirements?

About the IB Program

Is there a way to earn High Watermark (HW) rewards even if discretionary trading is not possible?

How can I track which link a user came from to make a purchase?

What does the item labeled “Yesterday’s Rebate” mean?

What is FIXIO’s stance on whether affiliate activities related to FX/CFD are clearly legal?

Is there any issue with promoting FIXIO’s services in Japan if they are not registered with the Financial Services Agency of Japan?

How to Receive IB Commissions

Instant account opening & funding

Trade within minutes!

Payment Method

Media Center

Balmoral Development # 4, Sanford Drive, Nassau, Bahamas

https://direct.lc.chat/14779239/

[email protected]

Instruments

Managing Your Funds

Trading Accounts

Partnership

Education

Trading Tools

Market News

About Us

Media Center

Support

Downloads

Balmoral Development # 4, Sanford Drive, Nassau, Bahamas

https://direct.lc.chat/14779239/

[email protected]

Instruments

Managing Your Funds

Trading Accounts

Partnership

Education

Trading Tools

Market News

About Us

Media Center

Support

Download

RISK WARNING: Legal: Prex Market Limited and has its operating offices at Balmoral Development #4, Second Floor, Unit-C, Sanford Drive, P.O. Box SP-63191, The Bahamas. Risk warning: Trading foreign exchange on margin carries a high level of risk and may not be suitable for some investors. Customers should carefully consider their investment objectives, level of experience and risk appetite before deciding to trade foreign exchange. Customers should not invest funds they cannot afford to lose, as they may lose part or all of their investment. Customers are advised to be aware of all the risks associated with foreign exchange trading and to seek advice from an independent financial adviser if necessary Geographical Restrictions: We do not provide services to residents of the USA, China, Canada, UK, EU countries, Singapore, Bahamas, Sudan, Syria and North Korea.